TITLE VI

SERVE, Inc. operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act of 1964.

For more information on the SERVE, Inc.’s Title VI program, and the procedures to file a complaint, contact Courtney Harrison at 573-642-6388, extension 8, courtney@serveinc.net; or visit our administrative office at 4901 County Road 304, Fulton, MO 65251.

If you believe you have been discriminated against on the basis of race, color, or national origin by SERVE, Inc., you may file a Title VI complaint by completing, signing, and submitting the agency’s Title VI Complaint Form.

To obtain additional information about your rights under Title VI, contact: Courtney Harrison

How to file a Title VI complaint with SERVE, Inc.:

SERVE, Inc.'s complaint form may be obtained by requesting a written copy at 4901 County Road 304, Fulton, MO 65251, or by downloading it HERE.
In addition to the complaint process at SERVE, Inc, complaints may be filed directly with the Federal Transit Administration, Office of Civil Rights, East Building, 5th Floor – TCR 1200 New Jersey Ave., SE Washington, DC 20590.
Complaints must be filed within 180 days following the date of the alleged discriminatory occurrence and should contain as much detailed information about the alleged discrimination as possible.
The form must be signed and dated and include your contact information.
If information is needed in another language or format, contact Courtney Harrison at 573-642-6388.

Procedure for Filing a Title VI Complaint:

The complaint procedures apply to the beneficiaries of SERVE, Inc.’s programs, activities, and services.

RIGHT TO FILE A COMPLAINT: Any person who believes they have been discriminated against on the basis of race, color, or national origin by SERVE, Inc. may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. Title VI complaints must be received in writing within 180 days of the alleged discriminatory complaint.

HOW TO FILE A COMPLAINT Download and print the Title VI Complaint form, or you may request a copy in writing at 4901 County Road 304, Fulton, MO 65251. Information or questions on how to file a Title VI complaint may also be obtained by calling Courtney Harrison at 573-642-6388.

You may file a signed, dated complaint no more than 180 days from the date of the alleged incident. The complaint should include:

Your name, address, and telephone number.
Specific, detailed information (how, why and when) about the alleged act of discrimination.
Any other relevant information, including the names of any persons, if known, the agency should contact for clarity of the allegations.

Please submit your complaint form to:
Courtney Harrison
SERVE, Inc.
4901 County Road 304
Fulton, MO 65251

COMPLAINT ACCEPTANCE: SERVE, Inc. will process complaints that are complete. Once a completed Title VI Complaint Form is received, SERVE, Inc. will review it to determine if SERVE, Inc. has jurisdiction. The complainant will receive an acknowledgement letter informing them whether or not the complaint will be investigated by SERVE, Inc.
INVESTIGATIONS: SERVE, Inc. will generally complete an investigation within 90 days from receipt of a completed complaint form. If more information is needed to resolve the case, SERVE, Inc. may contact the complainant. Unless a longer period is specified by SERVE, Inc., the complainant will have ten (10) days from the date of the letter to send requested information to the SERVE, Inc. investigator assigned to the case.
If the requested information is not received within that timeframe the case will be closed. Also, a case can be administratively closed if the complainant no longer wishes to pursue the case.

LETTERS OF CLOSURE OR FINDING:

After the Title VI investigator reviews the complaint, the Title VI investigator will issue one of two letters to the complainant: a closure letter or letter of finding (LOF).

A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
A Letter of Finding (LOF) summarizes the allegations and provides an explanation of the corrective action taken. If the complainant disagrees with SERVE, Inc.’s determination, the complainant may request reconsideration by submitting the request in writing to the Title VI investigator within seven (7) days after the date of the letter of closure or letter of finding, stating with specificity the basis for the reconsideration. SERVE, Inc. will notify the complainant of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, SERVE, Inc. will issue a determination letter to the complainant upon completion of the reconsideration review.
A person may also file a complaint directly with the Federal Transit Administration, at the FTA Office of Civil Rights, East Building, 5th Floor - TCR 1200 New Jersey Avenue SE, Washington, DC 20590.

If information is needed in another language, contact Courtney Harrison at 573-642-6388, or at courtney@serveinc.net.